Travelex Insurance Services
Comprehensive Travel Protection, around the clock, around the world. Top 10 reasons you need travel protection. Need help choosing a plan? Click here Tools for policy holders. Contact Travelex Insurance Services.      
Partner Services | About Us | Special Notices
 
Customer Service
Phone:
1-800-228-9792 (8:00 a.m. to 7:00 p.m. CST, Monday - Friday)
Email:
customerservice@travelex-insurance.com
 
Protection Plan Holders
If you have questions, need assistance, want to make a change to your existing protection plan or file a claim, please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address.

If you do not have your Confirmation of Coverage, please call 1-800-228-9792 and we will send one to you.
 
Partners
If you have a current account with us and need information or would like more information on becoming a partner agency, please click here to complete a brief contact form or call 1-800-537-8052.
 
Travel Assistance
Please refer to the top left corner of your Confirmation of Coverage to locate your protection plan name.

On Call International provides assistance for the following plans: Travel Basic, Travel Select and Travel Max all underwritten by Nationwide Insurance Company.
 
If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:
 
U.S./Canada (toll-free):
1-866-930-9806
Outside U.S./Canada (collect):
1-603-328-1965
 
For a full list of 800 numbers and collect calling instructions by country go to http://www.usa.att.com/traveler/tools/wallet.jsp.
 
Medex provides travel assistance for the following plans: Travel Plus, TraveLite, Annual Multi-Trip, Flight Plus, or Business Traveler, all underwritten by Old Republic Insurance Company.
 
If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:
 
U.S./Canada (toll-free):
1-866-866-8155
Outside U.S./Canada (collect):
1-410-308-2903
Travel Assistance Calling Instructions
  
Order foreign currency online through My Travel Wallet. Your order can be shipped directly to your home!
Optional; 6 digit Agency# found on your brochure.  
 

Click here to order rechargeable, prepaid phone cards with low rates and no hidden fees or overseas connection charges!

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